Accessability

Pembroke Dock Sunderland Trust has made a commitment to achieve the optimum level of access to the Heritage Centre and its collections, in order to enable the widest possible spectrum of people from all sections of the community to enjoy independant use of the Heritage Centre’s public facilities.

Registered disabled visitors are eligible for the concessionary admission fee, and carers who accompany registered disabled visitors will be admitted for free.

Assistance dogs are welcome.

Physical Access

The Heritage Centre has ramped access to its main entrance, and all displays are on a single level. Wherever possible, attempts are made to ensure that exhibits are physically accessible to all visitors. The Heritage Centre also has an accessible toilet on the ground floor of the modern extension. Should any visitor require assistance in physically accessing any part of the displays, our team of staff and volunteers will be happy to do what they can to assist.

Sensory Access

The Heritage Centre has made a commitment to improve access for visitors with sensory impairments, including providing material in large print or braille. The Trust is also working toward providing digital devices for visitors to use, to allow them to access the Heritage Centre independently.

Intellectual Access

The Trust recognises that all people access, process and learn from museum displays in different ways, and aims to provide a wide range of materials to cater for our visitors different needs. The Heritage Centre will aim to fulfil any reasonable request for handling objects or collections.

The Centre has a dedicated family area, offering a range of activities for children and families, and will also offer a range of activities through its regular programme of events.

Attitudinal and Emotional Access

The Trust seeks to ensure that the Heritage Centre is a welcoming and safe environment, and that this is reflected in the actions of staff and volunteers.

Financial Access

The Trust is  a registered charity, and relies on income from admissions. However the admission fees are maintained at an affordable level and can be compared favourably with other similar family activities or venues. Concessionary rates are available to senior citizens, individuals who are registered disabled, adults in full-time education, and individuals who are claiming unemployment benefit. The Heritage Centre also offers a number of event days when discounted or free entry will apply to all visitors.

Similarly, the prices charged in the Gift Shop and Coffee Shop are competitive with other similar attractions, and a range of options at different price points are available.

Staffing

Pembroke Dock Sunderland Trust is an equal opportunities employer, and is committed to ongoing training for staff, trustees and volunteers in a range of access issues.